We take over the whole operation and you’re paid on what the property earns. Best if you want the upside and you’re comfortable with month-to-month variation.
How full management worksBefore you trust us with your property, watch how we look after someone else’s.
Serviced accommodation
management
Our track record
- 100+ propertiesmanaged or co-managed
Superhoston Airbnb- 1,000+ guest reviewsacross platforms
- 7 citiesoperated in since 2021
Includes properties run under owners’ and other operators’ own booking accounts.
Three ways we can work together
Different owners want different things. Pick the one that sounds like you.
We lease the property from you and pay a set figure whether it’s full or empty. Best if you’d rather have certainty than upside.
How fixed rent works
We take over an existing short-let that’s underperforming: poor reviews, weak occupancy, an agent who’s gone quiet. Best if the property’s already set up and the problem is who’s running it.
How takeovers work
What we take off your hands
You never book a cleaner, chase a guest, or wonder what’s happening in your property.
Cleaning, by our own team:
our own cleaners on every turnaround, not whoever’s free that week, and a photo record of each one on your account. The standard is the same on the fiftieth clean as the first, and if something’s been damaged you know the same day rather than three bookings later.
Bookings that don’t all come from one platform:
rates adjusted daily against demand, events and local competition, not set once and forgotten. And our own booking site and returning-guest list, so not every night pays platform commission.
The whole guest side, and the small stuff:
vetting, check-in, questions at midnight, problems fixed before they turn into reviews. Maintenance too: small things sorted before you hear about them, bigger things flagged with a quote before anyone spends your money.
Set up properly, kept legal, and visible to you:
photography and listings built properly at setup on every platform that matters, compliance flagged before it’s a problem, and live access to your calendar, bookings and income whenever you want, not once a month in a PDF.
Three properties, three routes
Figures are gross booking revenue before platform commission and our fee. Past performance for specific properties; yours will differ.
Full management1-bed, King’s Cross
£63,587
gross booking revenue, first twelve months
Before:
Empty since the last tenant moved out. Unfurnished, unlisted, no reviews, no history. Starting from zero on platforms that reward track record above almost everything else.
Since:
Furnished, photographed, listed and run by us from day one. Five stars on every review it has had, and the listing holds Airbnb’s Guest Favourite badge. Live and earning within weeks of the keys.
Fixed rent2-bed, Canary Wharf
Zero
callouts, voids or owner visits
Before:
Vacant, with an owner who travels constantly and had already lost months to voids. They wanted a figure they could plan around, and nothing to chase.
Since:
We lease the flat directly and pay on the same date every month. The figure has only ever moved up. Turnarounds, quiet seasons and every maintenance call so far have been ours. The owner has never sent a plumber and has never visited the property.
Managed takeover2-bed, Maida Vale
+35%
average nightly rate since we took over
Before:
Decent reviews, decent occupancy, and nightly rates that hadn’t moved since the listing went up. Nothing was broken. It just wasn’t being priced.
Since:
Repriced, relisted and repositioned. Average nightly rate up 35%, review volume up with it, and the account reached Superhost. The property didn’t change. What it earns did.
What guests say
A few of our 1,000+ guest reviews, in the guests’ own words.
From the moment we booked, the hosts were incredibly responsive and helpful with all our questions. The apartment itself is breathtakingly beautiful, the photos do not do it justice.
Our host was really helpful and was responsive even at late night… the place itself was well looked after, clean and in a great location!
Everything you need is stocked, every amenity from towels to hair dryers is available… the host was very responsive checking in on us regularly.
All the details make me feel as comfortable as at home. It is the best apartment I have ever lived in London.
The hosts are very quick to resolve any issues and reply promptly to all queries.
The apartment is in a quiet area, convenient to the subway and to supermarkets, restaurants, etc. Comfortable for 4 people, spacious bathroom, comfortable beds, kitchen stocked with everything you need
Most landlords don’t have a property problem. They have an operator problem.
The agent who went quiet
Great for the first two months. Then the messages slow down, the calendar has gaps nobody explains, and you’re the one chasing for an update.
The DIY trap
You can run it yourself. You’ll also be answering guests at 11pm, rebooking cleaners on a Sunday, and finding out about a broken boiler from a one-star review.
The empty weeks
Anyone can list a property. Keeping it booked through January takes pricing that changes daily and someone actually watching it.
From first call to first guest
We assess the property
You send the address and a few photos. We come back with what we think it will earn, what it needs first, and whether we think it’s a fit. If it isn’t, we’ll tell you.
We agree the route
Full management, fixed rent or takeover. Terms agreed on the property in front of us, not read off a template.
We set it up
Photography, listings, pricing, furnishing gaps, compliance checks. Typically 1–7 days from signature to live, depending on the property’s condition. We know how much speed matters when a property is sitting empty.
We run it
Full operational management. Guests, cleaning, pricing, maintenance, problems. You watch it live whenever you want to look.
You’ll be dealing with us, not a call centre
We’re small on purpose. You’ll have one main point of contact who actually knows your property, the same person month after month, not whoever picks up next.
We run every property the way we’d run our own. That’s also why we’re selective: if we can’t look after a property properly, we’d rather not take it on.
So when something goes wrong at yours, you’re not raising a ticket. You’re texting the person who’ll fix it.
The questions landlords actually ask
What do I actually get from a property assessment?
A two-sided figure: projected annual revenue including the quiet months, the running costs to achieve it, and what’s left. We’ll call first to understand the property, a number produced without seeing photos and asking questions is a postcode average, and it’s worthless to you.
How do you get paid?
On full management, we’re paid a share of what the property earns, the same revenue you’re paid from, so our income only moves in the same direction as yours. On fixed rent, you’re paid a set figure every month and we keep whatever the property makes above it. You’ll get the exact numbers for your property at the assessment.
What if it doesn’t perform?
On fixed rent, that’s our problem. You’re paid the same either way. On full management, a weak month hits us as hard as it hits you. That’s the honest reason we price daily and build direct bookings instead of listing it and hoping. The incentives point the same way: we only do well when your property does.
What will my property earn?
We won’t guess from a postcode. Send the address and photos and we’ll come back with a realistic range based on comparable properties we already operate, including what the quiet months look like, not just peak season.
Can I still use it myself?
Yes. Block the dates and it’s yours. Just give us enough notice that we’re not moving a confirmed booking.
Who’s actually looking after it day to day?
Us. Not a franchise, not an outsourced call centre. The same people who assess your property are the people who run it.
Where we’ve operated since 2021
- London
- Manchester
- Leeds
- Liverpool
- Nottingham
- Reading
- Sheffield
Not an estimate. A profit and loss.
We’ve assessed and underwritten 200+ properties. We assess yours on its own costs and earning potential.
Every management company will send you a gross revenue figure. It’s the easiest number in this industry to inflate, and it’s the least useful one you’ll ever be given. It says nothing about what the property costs to run.
What your assessment shows
- Booking revenue, full year
- Platform commission
- Cleaning and linen
- Consumables
- Our fee
- What lands in your account
We’ve been running short lets since 2021, including properties on our own leases. We paid those costs out of our own money. That’s why we can be specific about them.
Let’s start with your property.
Tell us the address, a little about the property and what you’re looking for.
Request a property assessmentWe’ll call you first to understand the property. Numbers follow the call, not the other way round.